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Go to the shopShipping policy
At NestCrest, we are committed to ensuring that your purchases reach you safely and on time. Please read the following terms regarding shipping, delivery, and cancellations carefully.
1. Delivery Timelines
- Estimated delivery timelines are provided on our Shipping Page. These timelines are indicative and may vary depending on your location, distance, and our logistics partners.
- While we work with trusted courier companies, we are not liable for delays caused by courier companies or postal authorities. However, we will assist you in tracking your package through our partner courier services.
2. Multiple Shipments
- Your order may be shipped from different locations and may arrive in multiple packages.
- You will only be charged a single delivery fee per order, irrespective of the number of packages.
3. Order Tracking
- Once your package is dispatched, you will receive an email containing your tracking details to monitor the shipment.
4. Cash on Delivery (COD)
- COD is not a trial option. Payment is required at the time of delivery before accepting the order.
- Refusal of COD orders will result in deactivation of COD for your future purchases.
- COD may not be available in certain pin codes due to courier partner restrictions.
- For assistance, please contact our customer WhatsApp helpline.
5. Special Delivery Requests
- For urgent or time-bound delivery requirements, please email us and include your request in the “Order Notes” section at checkout.
- While we will make every effort to accommodate your request, we cannot guarantee delivery within a specified timeframe
6. Shipping Partners
- Orders placed within India are shipped through reliable courier companies such as Delhivery, XpressBees, and Amazon Shipping.
- Our service coverage is dependent on the reach of our logistics partners. If your location is not serviceable, our team will contact you to explore alternative solutions.
7. Order Cancellations
- Cancellation requests must be emailed to us within 4 hours of placing the order.
- Orders that have already been shipped cannot be cancelled.
No refunds will be processed for:
- Orders cancelled at the doorstep.
- Orders where delivery has failed after three attempts by our courier partner.
8. International Shipping
- International shipping will be launched soon.
- At present, we do not ship to PO Boxes or APO addresses.
