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Go to the shopRefund policy
At Nestcrest, we take great care in delivering products of the highest quality. Each order is thoroughly checked before dispatch to ensure you receive your purchase in perfect condition.
Please read our Returns & Refunds Policy carefully before placing an order.
1. Eligibility for Returns
Returns are accepted only in the following cases:
- Products received in a damaged or defective condition.
- Incorrect product delivered (different from the order placed).
Returns are not applicable for:
- Products purchased during sale or discounted offers, unless damaged or defective.
- Products damaged due to mishandling, improper use, or lack of care after delivery.
- Customized or personalized items.
2. Return Request Procedure
All return requests must be raised by emailing us at info@thenestcrest.com within 48 hours of delivery along with:
- The order number.
- Photographs of the product highlighting the issue.
Our team will review the request and provide return instructions if eligible.
3. Return Shipping
- If the return is approved, the product must be packed securely in its original packaging and handed over to our courier partner.
- In cases of defective, damaged, or incorrect items, return shipping costs will be borne by Nestcrest.
- In all other cases, customers may be required to bear return shipping costs.
4. Refund Process
- Refunds (if approved) will be initiated within 7–10 business days after we receive and inspect the returned product.
- Refunds will be processed to the original method of payment.
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI. Customers will need to provide valid bank details.
5. Exchange Policy
- Exchanges are subject to product availability.
- If an exact replacement is not available, we will offer store credit or a full refund as per the eligibility rules above.
6. Order Cancellations
- Orders can be cancelled by emailing us at info@thenestcrest.com within 4 hours of placing the order.
- Once an order has been shipped, it cannot be cancelled.
7. Non-Delivery & Failed Attempts
Refunds will not be processed for orders where:
- Delivery was refused at the doorstep.
- Delivery attempts failed three times due to unavailability of the customer.
8. Contact Us
For return or refund related queries, please contact us at:
